RED RETURN POLICY
Last updated: June 19, 2026
RED will accept returns for refund of cameras, accessories, and certain other products purchased directly from RED ("Returnable Products") only if the applicable product is eligible for return, the Customer obtains a valid Return Merchandise Authorization ("RMA"), and RED receives the returned product within the time periods specified below.
Customer must request an RMA within 10 days after original delivery of the product by RED. If RED issues an RMA, Customer must ship the product so that RED receives it within 10 days after the RMA is issued. Any product not received by RED within that period may be deemed ineligible for return, and RED may reject the return or return the product to Customer at Customer's expense.
All Returnable Products must be returned in "as new" condition and must include all original packaging, accessories, manuals, cables, and other components originally included with the product. In the case of cameras, the camera must also have less than 25 hours of run time.
RED's issuance of an RMA does not constitute final acceptance of a return. All returns remain subject to RED's inspection, testing, and evaluation after receipt.
Before RED issues an RMA, Customer may be required to provide information requested by RED, including:
order number or invoice number;
product serial number;
reason for return;
confirmation of product condition;
photographs of the product, serial number label, packaging, and included components;
confirmation that the product has not been damaged, altered, modified, tampered with, or used beyond permitted limits; and/or
for cameras, confirmation of run-time hours.
RED may deny an RMA request if the requested information is incomplete, inaccurate, or inconsistent with RED's records.
Third-party products or accessories not manufactured by RED are returnable only if permitted by the applicable third-party manufacturer or supplier return policy and expressly approved by RED through issuance of an RMA.
Custom cameras, batteries, Software, Services, and any other products identified by RED as non-returnable or final sale are not eligible for return unless expressly approved by RED in writing or required under applicable law.
Sealed, unopened, on-time returns that are complete and in "as new" condition will not incur a restocking fee.
If the factory seal on a product has been broken, if the product has been opened or used, or if the product is returned after the applicable return period, RED may, in its sole discretion, permit the return following evaluation, subject to applicable fees and deductions.
Unless otherwise approved by RED in writing:
opened but unused, complete, on-time returns that are in "as new" condition may be subject to a $100 USD evaluation fee; and
opened, used, late, or nonconforming returns may be subject to a 30% restocking fee.
RED may deduct from any refund the cost of damaged packaging, refurbishment, repair, testing, cleaning, freight, duties, taxes, or other costs incurred by RED in connection with the return.
RED may reject any return if the product is damaged, altered, modified, tampered with, missing components, missing or altered serial numbers, not in "as new" condition, or otherwise inconsistent with the information provided in the RMA request.
Customer is responsible for properly packaging the returned product and for all return shipping costs, insurance, duties, taxes, and related charges, unless RED determines that the return is due to RED's shipping error or another issue for which RED expressly agrees in writing to bear such costs.
Customer bears all risk of loss or damage during return shipment until RED receives and accepts the returned product. RED may reject any return that is shipped without a valid RMA, shipped freight collect, improperly packaged, damaged in transit, or otherwise not shipped in accordance with RED's instructions.
Customer acknowledges that certain products, including lithium-ion batteries, are subject to Dangerous Goods shipping regulations and must be shipped using a certified shipper in compliance with all applicable laws, rules, and regulations. Customer must not ship any physically damaged battery unless RED has provided specific written instructions authorizing and directing such shipment.
Refunds are subject to RED's inspection and evaluation of the returned products upon receipt, including Inbound Quality Control and any additional testing deemed necessary by RED. RED may accept the return, accept the return subject to fees or deductions, reject the return, or redirect the matter to RED's applicable warranty or repair process.
Any approved refund, less applicable fees, deductions, freight charges, duties, taxes, and other amounts owed to RED, will be processed within 30 days after completion of RED's evaluation. Refunds may be issued to the original payment method or, for approved business accounts, as an account credit, as determined by RED in its discretion.
RED reserves the right to deny, reject, or limit returns where RED determines, in its discretion, that a return request involves inaccurate information, serial-number mismatch, missing components, product substitution, altered labels, tampering, excessive use, suspected fraud, or abuse of RED's return process.
RED may also limit or revoke return privileges for customers with excessive return activity, repeated late returns, nonconforming returns, chargeback activity, or other conduct inconsistent with this Return Policy.
RED may approve exceptions to this Return Policy in writing on a case-by-case basis. Any exception applies only to the specific transaction for which it is granted and does not waive RED's right to enforce this Return Policy in any other instance.